Our engineers have been instrumental in performing Quality Engineering (QE) for Order Management testing within the company. In our role as QE, our test infrastructure facilitated seamless integration from Retail Management Systems (RMS) to the final S4 (SAP validation for Finance). This included optimizing inventory to accommodate both current and future allocations. Despite the lack of information from the technology partner, our engineers, starting entirely from scratch, could get up-to-speed on MAO testing in less than one month.
Here are a few key takeaways from the solution:
- Extensive test case modifications: Our team modified test cases across almost all aspects of the company’s ordering system except for POS. The areas we tested included all orders originating from the Call Center, In-Store, and Buy-Online-Pickup-In-Store (BOPIS). We also introduced testing for different shipping options, including home delivery and shipping to access point locations.
- New payment gateway testing: As part of the migration, the company added a new payment gateway. We created and modified test cases for the company’s loyalty program and gift cards. We also had to create or modify test cases to handle different credit cards and mixed carts, where a single customer order number encompassed different kinds of shipments.
- Comprehensive testing throughout the order life cycle: Our testing infrastructure validated orders through all stages of the order life cycle. These stages included order creation, fraud screening, settlement, scheduling, order release, fulfillment, cancellation, parcel receiving, parcel reversal, delivery charge refunds, and sales auditing modules.
- Shift to QE: Our teams helped the company shift to a holistic quality engineering methodology. This end-to-end approach ensures that quality information is available from start to finish.
