L2 Support Engineers
Service Desk Management, Support Operations, Point of Sale (POS), Store Devices
Description
GSPANN is hiring an L2 Support Engineers with expertise in Service Desk Management, Support Operations, and Retail Technologies like POS and store devices. This full-time role involves supporting store operations, troubleshooting POS systems, and integrating retail technologies.
Who We Are
GSPANN has been in business for over a decade, with over 2000 employees worldwide, and servicing some of the largest retail, high technology, and manufacturing clients in North America. We provide an environment that enables career growth while still interacting with company leadership.
Visit Why GSPANN for more information.
Location: Hyderabad | Gurugram
Role Type: Full Time
Published On: 17 December 2024
Experience: 5+ Years
Description
GSPANN is hiring an L2 Support Engineers with expertise in Service Desk Management, Support Operations, and Retail Technologies like POS and store devices. This full-time role involves supporting store operations, troubleshooting POS systems, and integrating retail technologies.
Role and Responsibilities
- Support daily store operations in the retail industry, leveraging over five years of relevant experience.
- Manage and oversee the service desk's daily operations, ensuring prompt and effective IT issue resolution.
- Lead and mentor the service desk team by offering guidance, conducting training sessions, and performing regular evaluations.
- Handle incident and service desk management responsibilities, as well as other support operations.
- Perform regular maintenance and updates to ensure the proper functioning of POS systems.
- Troubleshoot and resolve issues related to POS hardware and software.
- Integrate POS systems with other retail technologies, such as inventory management and customer relationship management (CRM) systems.
- Supervise store staff by managing schedules, providing training, and conducting performance reviews.
- Maintain appropriate inventory levels to ensure products remain available for customers.
Skills and Experience
- 5+ years of experience with incident management and service desk operations.
- Provide support for e-commerce applications and database systems.
Work with various store technologies, including POS systems and store devices. - Manage IT assets effectively and oversee asset management processes.
- Lead support teams with proven experience in team management and leadership.
- Knowledge of network systems as an added advantage.
- Have exposure to Java programming, which is considered an additional advantage.
- Demonstrate excellent communication skills for effective interactions with store associates.
