Privacy Policy
GSPANN Technologies, Inc. Privacy Statement
Protecting the individual's privacy is crucial to the future of business. We have created this privacy statement to demonstrate our firm commitment to the individual’s right to data protection and privacy. It outlines how we handle information that can be used to directly or indirectly identify an individual (personal data).
Who do we mean when we say GSPANN Technologies, Inc. in this Privacy Statement?
This privacy statement applies to the collection and processing of personal data during the central operation of this website and other globally operated GSPANN Technologies, Inc. business activities depending on the given case, hereinafter collectively referred to as “GSPANN”.
For what purposes does GSPANN process your personal data?
When conducting business and operating our various web presences and other communication channels, GSPANN processes personal data of the people it interacts with, including customers, partners, suppliers, vendors, candidates, and any other people with whom we interact.
In any of these cases, GSPANN may process personal data for one or more of the following business purposes:
To pursue business relationships with customers, partners, and others
GSPANN processes personal data to pursue its business relationships with customers, partners, and other users to fulfil pre-contractual and contractual business relations. This may include satisfying requests, processing orders, delivering an ordered product or service, or engaging in any other relevant action to establish, fulfil and maintain our business relationships.
Products and services may include any of GSPANN’s on-prem and cloud software products, web services, apps, online-forums, webinars and events, non-marketing related newsletters, white papers, tutorials, trainings, as well as other offerings like contests or sweepstakes. When you purchase or intend to purchase products or services from GSPANN on behalf of a corporate customer or are otherwise associated as contact person for the business relationship between GSPANN and a corporate customer or partner (a “Customer Contact”), GSPANN will use your personal data for this purpose. More specifically, GSPANN may use your personal data to confirm your opening of an account, manage the contract execution, send you disclosures as may be required by law, notice of payments, and other information about our products and services. GSPANN may respond to related inquiries, provide you with necessary support and process your feedback.
In the context of your or your employers use of our products or services, GSPANN may communicate with you by post, email, live chat, contact forms, phone or any other medium to resolve your, a user’s, or a customer’s question or complaint or to investigate suspicious transactions. In case of telephone calls or chat sessions, GSPANN may record such calls or chat sessions to improve the quality of GSPANN’s services after informing you accordingly during that call and, subject to applicable law, receiving your prior consent before the recording begins.
Customer Satisfaction - Within an existing business relationship between you or your employer and GSPANN, GSPANN processes your personal data to help us understand how satisfied you are with the functionality and quality of our products and services, to provide you with relevant information on our latest product announcements, software updates or upgrades, events, special offers, and other information about GSPANN’s software and services that is relevant and useful to you.
To develop products and services
To the extent permitted by applicable law, GSPANN may process your personal data for internal research, technological demonstration and development, and to help GSPANN create, develop, operate, deliver, improve, upgrade or enhance GSPANN products and services. GSPANN may process personal data to create anonymized data sets which may then be used to improve GSPANN’s products and services.
To ensure compliance with laws and regulations
GSPANN processes personal data to comply with statutory obligations.
GSPANN processes your personal data for the purpose of ensuring an adequate level of technical and organizational security of GSPANN's products, services, online events, facilities, and premises. For this, GSPANN will take the measures necessary to verify or maintain the quality and safety of a product or service which is owned, manufactured by or for, or controlled by GSPANN. This may comprise the use of personal data for sufficient identification and authorization of designated users, internal quality control through auditing, analysis, and research, debugging to identify and repair errors that impair existing or intended functionality, account and network security, replication for loss prevention, detecting security incidents, protection against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for such kind of activity. We may further process your name, likeness, and other contact or compliance related data when you visit a local GSPANN affiliate or lab in the context of access management and video surveillance to protect the security and safety of our locations and assets.
GSPANN and its products, technologies, and services are subject to the export laws of various countries including, without limitation, those of the European Union and its member states, and of the United States of America. Applicable export laws, trade sanctions, and embargoes issued by these countries oblige GSPANN to prevent organizations, legal entities and other parties listed on government-issued sanctioned-party lists from accessing certain products, technologies, and services through GSPANN’s websites or other delivery channels (e.g. the European Union Sanctions List, the US sanctions lists including the Bureau of Industry and Security’s (BIS) Denied Persons Lists (DPL), the Office of Foreign Assets Control’s (OFAC) Specially Designated Nationals and Blocked Persons List (SDN-List) and the US DOCs Bureau of Industry and Security’s Entity Lists and the United Nations Security Council Sanctions). GSPANN processes personal data to the extent necessary to comply with these legal requirements. Specifically, GSPANN processes personal data to conduct automated checks against applicable sanctioned-party lists, to regularly repeat such checks whenever a sanctioned-party list is updated or when a user updates his or her information. In case of a potential match, GSPANN will block the access to GSPANN’s services and systems and contact the user to confirm his or her identity.
If necessary, GSPANN uses personal data to prevent or prosecute criminal activities such as any form of cybercrime, the illegal use of our products and services or fraud, to assert our rights or defend GSPANN against legal claims.
To comply with data protection and unfair competition law related requirements. Depending on the country in which the relevant GSPANN Group company operates, and whether you have expressly consented to or opted out of receiving commercial information, GSPANN may process personal data necessary to accommodate your data protection and privacy choices for the receipt of such information and, when necessary to ensure compliance, exchange such information with the other entities of the GSPANN Group.
To operate GSPANN internet pages, web-offerings, or other online events
GSPANN processes personal data for the purpose of operating, providing to you and administering your use of GSPANN’s internet pages, web offerings, or other online events.
Creating user profiles
Certain web offerings linked to GSPANN’s websites, including forums, blogs, and networks (e.g., the GSPANN Community), require you to register and create a user profile. Through the user profile you can share personal information about you with other users, such as your name, photo, social media accounts, postal or email address, telephone number, personal interests, skills, and basic information about your company. The user profiles serve to personalize the interactions between the users (for example, by way of messaging or follow functionality) and to allow GSPANN to foster the collaboration and quality of communication through such offerings. The profile settings of the relevant web offering allow you to determine which information you want to share.
Identity service
The user profile may be specific to a single web offering of GSPANN, but it also allows you to access other web offerings of GSPANN or of other entities of the GSPANN Group. It is your choice whether or not to use any of these additional web offerings. If you do, GSPANN will make your personal data available to such other web offering to provide you with initial access. Kindly note that without your consent for GSPANN to create such user profiles, GSPANN will not be able to offer such services to you where your consent is a statutory requirement that GSPANN can provide these services to you.
Event profiling
If you register for an event, seminar, or webinar of GSPANN, GSPANN may share basic participant information (your name, company, and email address) with other participants of the same event, seminar, or webinar to promote the interaction between the participants and to stimulate the communication and the exchange of ideas.
User experience improvement
GSPANN processes information that relates to your visit to our web offerings to improve your user experience, identify your individual demand and to personalize the way we provide you with the information you are looking for. For this purpose, we collect information regardless of whether you register with a user profile or not.
Cookies and similar tools
GSPANN processes personal data about the users of GSPANN websites and other web offerings using cookies or similar technologies for the purposes set out in GSPANN’s
To search for talent
GSPANN is collecting and processing personal data of qualified individuals and people interested in our career opportunities from various sources. Job applicants and candidates are asked to apply via the GSPANN Career Portal, regardless of whether this is done initiatively or in response to an advertised posting. GSPANN collects personal data by means of the Career Portal for the purposes of carrying out the application procedures and selecting applicants. You may find further information about how GSPANN collects and processes applicant’s data in the Privacy Statement specific to the GSPANN Careers Portal.
To offer GSPANN products and services
GSPANN collects and processes personal data for sales and marketing purposes. We aim to keep you updated on upcoming events and GSPANN’s latest products and services. If possible, we may contact you to discuss further your interest in GSPANN services and offerings.
Request feedback, questionnaires and surveys
To the extent allowed by applicable law, GSPANN may contact you for feedback regarding the improvement of the relevant material, product, or service. GSPANN may also invite you to participate in questionnaires and surveys. These will generally be designed so you can participate without having to provide information that identifies you as a participant. If you nonetheless provide your personal data, GSPANN will use it for the purpose stated in the questionnaire or survey or to improve its products and services.
To keep you up to date
Within an existing business relationship between you or your employer and GSPANN, GSPANN processes your personal data to inform you about GSPANN products or services which are similar or relate to products and services you or your employer have already purchased or used. GSPANN will inform you by email or phone about such news only as far as it is allowed by law, or if GSPANN has collected such information in the context of the business relationship. You are entitled to object to GSPANN’s use for this purpose at any time by selecting the opt-out option at the bottom of each marketing related approach.
Personalized Content
GSPANN processes information about your interactions with GSPANN across its various business areas and its offerings (your or your employers prior and current use of GSPANN products or services, your participation in and use of GSPANN’s web offerings, events, white papers, free trials or newsletters) to provide you with the requested products and services and to improve our personal communications with you. This data may also be used to efficiently operate GSPANN’s business, which also includes: the automation and aggregation of data to support various analytic and statistical efforts, performance and predictive analytics and exploratory data science to support your customer journey and to fulfill such requests. To the extent permitted by law, GSPANN may combine and use such information in an aggregated manner to help us understand your interests and business demands, develop our business insight and marketing strategies, and to create, develop, deliver, and improve our personalized communications with you. It may also be used by GSPANN to display relevant content on GSPANN owned or third-party websites.
Advertising IDs
Provided your consent or to the extent permitted by applicable law, GSPANN may create a hashed user ID to provide to third party operated social networks or other web offerings (such as Twitter, LinkedIn, Facebook, Instagram or Google). This information is then matched against the third party’s own user database to display to you more relevant GSPANN content.
What personal data does GSPANN process?
GSPANN processes various types of personal data about the people we interact with when conducting our business or operating our various web presences and other communication channels.
Depending on the individual case, this may comprise the following types of personal data:
Contact Data
GSPANN processes the following categories of personal data as contact data: first name, last name, email addresses, postal address/location (country, state/province, city), telephone numbers, and your relationship history with GSPANN.
Personal data related to the business relationship with GSPANN
In the context of established business relationships, GSPANN processes the business partners company name, industry, your job title and role, department and function and your company’s relationship history to GSPANN. If you provide a credit card number or bank details to order products or services, GSPANN will collect this information to process your payment for the requested products or services.
Compliance related personal data
If required by statutory law or regulation, GSPANN may process data categories like date of birth, academic credentials, identity cards or other ID numbers, geolocation, business partner relevant information about e.g., significant litigation or other legal proceedings, and other export control or custom compliance relevant information.
Data generated through your use of, or participation in, GSPANN's internet pages, web, or online offerings
Usage data
GSPANN processes certain user related information, e.g., info regarding your browser, operating system, or your IP address when you visit GSPANN’s web properties. We also process information regarding your use of our web-offerings, like the pages you visit, the amount of time you spend on a page, the page which has referred you to our page and the links on our sites you select.
Registration data
GSPANN may process your contact data as set out above and other information which you may provide directly to GSPANN if you register for any of GSPANN's events or other web services.
Participation data
When you participate in webinars, virtual seminars, events, or other GSPANN web services, GSPANN may process your interactions with the relevant webservice to organize the event including its sessions, polls, surveys, or other interactions between GSPANN and/or its participants. Depending on the event and subject to a respective notification of the participants, GSPANN may collect audio and video recordings of the event or session.
Special categories of personal data
In connection with the registration for an event, GSPANN may ask for your dietary preferences or information about potential disabilities for purposes of consideration for the health and well-being of our guests. Any collection of such information is always based on the consent of the participants. Kindly note that if you do not provide such information about dietary preferences, GSPANN may not have the opportunity to respond to such requests at the time of the event.
Personal data received during an application for a job at GSPANN
GSPANN processes personal data of individuals applying for a job at GSPANN as set out in the privacy statement of the GSPANN Career Portal.
Personal data received by third parties, including publicly available sources
GSPANN generally aims to collect personal data directly from the data subjects. If you or applicable law allows GSPANN to do so, GSPANN may obtain personal data also from third party sources. These third-party sources may include:
your employer in the context of its business dealings with GSPANN and/or the GSPANN Group,
third parties you directed to share your personal data with GSPANN,
third party sources and publicly available sources like business oriented social networks or information broker.
When we collect personal data from third party sources, established internal controls aim to ensure that the third-party source was permitted to provide this information to GSPANN and that we may use it for this purpose. GSPANN will treat this personal data according to this Privacy Statement, plus any additional restrictions imposed by the third party that provided the personal data to GSPANN or by applicable national law.
Personal data necessary for customer satisfaction
To the extent permitted by law or based on your consent, GSPANN may combine the information we collect either directly or indirectly about specific users to ensure the completeness and correctness of the data and to help us better tailor our interactions with you and determine the information which best serves your respective interest or demand.
How long does GSPANN process my personal data?
GSPANN processes your personal data only for as long as it is required:
to make products and services requested by you or your employer available to you;
for GSPANN to comply with statutory obligations to retain personal data, resulting inter alia e.g. from applicable export, finance, tax or commercial laws;
to fulfill GSPANN’s legitimate business purposes as further described in this Privacy Statement, unless you object to GSPANN’s use of your personal data for these purposes;
until you revoke a consent you previously granted to GSPANN to process your personal data. To learn more about how you may revoke consent, please see guidance below in section titled, “What are your data protection rights".
GSPANN may process your personal data for product or service development until this no longer necessary or GSPANN is informed that your relationship with the GSPANN customer has changed.
GSPANN may retain your personal data for additional periods if necessary for compliance with legal obligations to process your personal data or if the personal data is needed by GSPANN to assert or defend itself against legal claims. GSPANN will retain your personal data until the end of the relevant retention period or until the claims in question have been settled.
Who are the recipients of your personal data?
Your personal data may be passed on to the following categories of third parties:
Third party service providers
GSPANN may engage third party service providers to process personal data on GSPANN’s behalf, e.g., for consulting or other services, the provision of the website, the fulfilment and provisioning of offers from GSPANN or newsletter dispatch. These service providers may receive or are granted with access to personal data when rendering their services and will constitute recipients within the meaning of the relevant DP law, including GDPR.
GSPANN partners
With your consent or as otherwise indicated by your request, including to fulfill your ordered services, GSPANN may share your personal data with designated partner companies to provide you the product or service you have requested.
Other third parties
GSPANN may transfer your registration data based on your consent or as otherwise indicated by your request to companies listed on the registration page of an GSPANN seminar, webinar or event. These companies may receive your personal data as co-organizer or sponsor of the event and will use your registration data for the purposes of their participation in the event. They will provide you directly with any legally required information about their processing purposes and how you may exercise your rights.
What are your data protection rights?
Right to access, correct and delete
You can request from GSPANN at any time access to information about which personal data GSPANN processes about you and, if necessary, the correction or deletion of such personal data. Please note, however, that GSPANN can or will delete your personal data only if there is no statutory obligation or prevailing right of GSPANN to retain it. If you request from GSPANN to delete your personal data, you may not be able to continue to use any GSPANN service that requires GSPANN’s use of your personal data.
Right to receive personal data back from GSPANN
If GSPANN uses your personal data based on your consent or to perform a contract with you, you can further request from GSPANN a copy of the personal data you provided to GSPANN. In this case, please contact info@gspann.com and specify the information or processing activities to which your request relates, the format in which you would like to receive the personal data, and whether it should be sent to you or another recipient. GSPANN will carefully consider your request and discuss with you how it can best be fulfilled.
Right to restrict
You can request from GSPANN to restrict your personal data from further processing in any of the following events:
you state the personal data about you is incorrect, subject to the time GSPANN requires to check the accuracy of the relevant personal data,
there is no legal basis for GSPANN to process your personal data and you demand GSPANN to restrict your personal data from further processing,
GSPANN no longer requires your personal data, but you state you require GSPANN to retain such data to claim or exercise legal rights or to defend against third party claims, or
in case you object to the processing of your personal data by GSPANN based on GSPANN’s legitimate interest (as further set out below), subject to the time required for GSPANN to determine whether it has a prevailing interest or legal obligation in processing your personal data.
Right to object
If and to the extent GSPANN is processing your personal data based on GSPANN's Legitimate Interest, specifically where GSPANN pursues its legitimate interest to engage in direct marketing or to apply profiling in relation to direct marketing, you have the right to object to such a use of your personal data at any time. When you object to GSPANN's processing of your personal data for direct marketing purposes, GSPANN will immediately cease to process your personal data for such purposes. In all other cases, GSPANN will carefully review your objection and cease further use of the relevant information, subject to GSPANN’s compelling legitimate grounds for continued use of the information, which may override your interest in objecting, or if GSPANN requires the information for the establishment, exercise, or defense of legal claims.
Right to revoke consent
Wherever GSPANN is processing your personal data based on your consent, you may at any time withdraw your consent by unsubscribing or giving us respective notice of withdrawal. In case of withdrawal, GSPANN will not process personal data subject to this consent any longer unless legally required to do so. In case GSPANN is required to retain your personal data for legal reasons your personal data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on past processing of personal data by GSPANN up to the point in time of your withdrawal. Furthermore, if your use of an GSPANN offering requires your prior consent, GSPANN will no longer be able to provide the relevant service (or services, if you revoke the consent for GSPANN to use your profile under the GSPANN Identity Authentication Service for multiple GSPANN offerings), offer or event to you after your revocation.
Right to lodge a complaint
If you take the view that GSPANN is not processing your personal data in accordance with the requirements in this Privacy Statement or under applicable data protection laws, you can at any time, to the extent required by applicable law, lodge a complaint with your locally relevant data protection authority, specifically when you are located in an EEA country, or with the data protection authority of the country or state where GSPANN has its registered seat.
How can you exercise your data protection rights?
Please direct any requests to exercise your rights to info@gspann.com
How will GSPANN verify requests to exercise data protection rights?
GSPANN will take steps to ensure it verifies your identity to a reasonable degree of certainty before it will process the data protection right you want to exercise. When feasible, GSPANN will match personal data provided by you in submitting a request to exercise your rights with information already maintained by GSPANN. This could include matching two or more data points you provide when you submit a request with two or more data points that are already maintained by GSPANN.
GSPANN will decline to process requests that are manifestly unfounded, excessive, fraudulent, represented by third parties without duly representing respective authority or are otherwise not required by local law.
Can I use GSPANN’s products and services if I am a minor or child?
In general, GSPANN websites and online services are not directed to users below the age of 16 years, or equivalent minimum age in the relevant jurisdiction. If you are younger than 16, you cannot register with and use these websites or online services.
Additional Country and Regional Specific Provisions
Where GSPANN is subject to certain privacy requirements in the United States, the following also applies:
U.S. Children’s Privacy. GSPANN does not knowingly collect the personal data of children under the age of 13. If you are a parent or guardian and believe GSPANN collected information about a child, please contact GSPANN as described in this Privacy Statement. GSPANN will take steps to delete the information as soon as possible. Given that GSPANN websites and online services are not directed to users under 16 years of age and in accordance with the disclosure requirements of the CCPA, GSPANN does not sell the personal data of any minors under 16 years of age.
Where GSPANN is subject to certain privacy requirements in the United States in the State of California, the following also applies:
Do Not Track. Your browser may allow you to set a “Do not track” preference. Unless otherwise stated, our sites do not honor “Do not track” requests. However, you may elect not to accept cookies by changing the designated settings on your web browser or, where available, by referring to our Cookie Statement. Cookies are small text files placed on your computer while visiting certain sites on the Internet used to identify your computer. If you do not accept cookies, you may not be able to use certain functions and features of our site. This site does not allow third parties to gather information about you over time and across sites.
You have the right:
to request from GSPANN access to your personal data that GSPANN collects, uses, or discloses about you;
to request that GSPANN delete personal data about you;
to opt-out of the use or disclosure of your sensitive personal information;
to non-discriminatory treatment for exercise of any of your data protection rights;
if you request access to your personal data, for such information to be portable, if possible, in a readily usable format that allows you to transmit this information to another recipient without hindrance
In accordance with the disclosure requirements under the California Consumer Privacy Act (“CCPA”), GSPANN does not and will not sell your personal data or otherwise permit the use of your information for any kind of cross-context behavioral advertising. In accordance with the verification process set forth in the CCPA, GSPANN will require a more stringent verification process for deletion requests, or for personal data that is considered sensitive or valuable, to minimize the harm that might be posed to you by unauthorized access or deletion of your personal data. If GSPANN must request additional information from you outside of information that is already maintained by GSPANN, GSPANN will only use it to verify your identity so you can exercise your data protection rights, or for security and fraud-prevention purposes.
In addition to contacting GSPANN at info@gspann.com, you may also exercise your rights as follows:
You can call toll-free to submit a request using the numbers provided here, or click here “Limit the Use of My Sensitive Personal Information” and send the details to us in an email. You can also designate an authorized agent to submit requests to exercise your data protection rights to GSPANN. Such authorized agent must be registered with the California Secretary of State and submit proof that you have given authorization for the agent to act on your behalf.
If there are any questions regarding this privacy policy, our contact details are mentioned below.
GSPANN Technologies, Inc.
362 FAIRVIEW WAYMilpitas, CA 95035
USA
info@gspann.com
408-263-3435
Last Edited on 2022-08-02
